Privacy Policy

Last update – 10/10/2023



(REGISTRATION NUMBER: 2022/687344/07)




This policy sets out how we use any personal information provided by you when you register an account on our website and/or through use of the website and sets out the rights and obligations that both of us have in relation to such personal information.


By registering as a user on the website or using the website/online shop in any manner, you accept and agree to the collection, use and disclosure of your personal information in accordance with the terms of this policy.





1.1 We may collect, store, use and process the following information about you:


1.1.1 if you register an account on the website or purchase any products in the online shop, we collect your name and contact details (such as email address or telephone number), unique identifiers such as registration number/identity number, bank account details/credit card details, and other required personal information;


1.1.2 as an identity verification measure, we, through a third-party service provider, collect real-time biometric information of users upon submission of his/her order on our website;


1.1.3 navigational information about your computer and your visits to the website. This information includes IP address, browser type, geographical location and how long you visit our website and also which pages you visit to improve our website and market our products to you;


1.1.4 device information from and about the computers, phones and other webconnected devices you use to access the website. For example, we use information collected about your use of the website

on your phone to better personalise the content or features you see when you use the website on another device, such as your laptop or tablet. The information we collect about your device can include your hardware and software versions, operating system, browser type, plug-ins etc. to improve our website and how we market our products to you.


1.2 Should your personal information change, please inform us and provide us with updates as soon as reasonably possible to enable us to update and keep your personal information accurate by sending an e-mail to





2.1 We use, store and process information about you for the following general purposes to:


2.1.1 enable you to use the website;


2.1.2 operate, protect, improve and optimise the website, our products and your experience and to provide customer service;


2.1.3 help create and maintain a trusted and safer environment on the website such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and

risk assessments, enforcing our website terms and conditions, verifying and identifications provided by you, and conducting checks against databases and information sources (such as but not limited to public government databases) for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying you: to send you service, support and administrative messages, reminders, technical notices, updates, security alerts and information requested by you; to send you marketing, advertising, and promotional messages and other information that may be of interest, including information about Minki, new products, etc. You may unsubscribe or “opt-out” from receiving these communications at any time by emailing


2.1.4 protect the rights or property of our users and ourselves;


2.1.5 enable the updating of service standards;


2.1.6 comply with our legal obligations, resolve any disputes that we may have with any of our users and enforce our agreements with third parties.


2.2 You acknowledge, consent and agree that your personal information may be transferred, used and disclosed as follows:


2.2.1 on conclusion of a purchase order certain of your personal information or information in respect of the products purchased will be made available to the courier, to allow the courier to contact you in order to determine particulars for the delivery of an order;


2.2.2 upon submission of a purchase order by you, a trusted third-party service provider collects biometric

information about you for purposes of identity verification;


2.2.3 we may access, preserve and disclose personal information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary (a) to respond to claims asserted against us; (b) to comply with legal process (for example, subpoenas and warrants), including legal process associated with national security and law enforcement; (c) to enforce and administer agreements with users, such as website terms and conditions and this privacy policy; (d) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (e) to protect the rights, property or personal safety of Minki, its users or members of the public.


2.3 Your information will not be sold, traded or made known to any third party except as required by law.


2.4 We may use third-party service providers to help us operate the service provided on the website or administer activities on our behalf, such as analysing the behaviour of users of our website or sending out newsletters. We may share information with these third-parties for those limited purposes. The processing of information on this basis will always be based on our instructions and in compliance with this privacy policy and any other appropriate confidentiality and security measures we have in place.


2.5 Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is a result of our gross negligence.


2.6 If you disclose your personal information to a third-party, such as an entity which operates a website linked to our website or anyone other than Minki, we shall not be liable for any loss or damage however arising, suffered by you as a result of the disclosure of such information to the third party.


2.7 You may choose not to provide certain personal information, but that may limit the/your service experience of the website.




3.1 Personal information will be stored for as long as it is used together with a record of the personal information and the specific purposes it was collected for. personal information will be destroyed once it has become obsolete (out of date or unusable).


3.2 We will:


3.2.1 treat your information as strictly confidential, save where we are entitled to share it as set out in this privacy policy;


3.2.2 take appropriate technical and organization measure to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss and destruction or damage, alteration, disclosure or access;


3.2.3 provide you with access to your personal information to view and/or update

personal details;


3.2.4 promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;


3.2.5 provide you with reasonable evidence of our compliance with our obligations under this privacy policy on reasonable notice and request; and


3.2.6 upon request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.




4.1 You may choose to restrict the collection or use of your personal information should you:


4.1.1 have previously agreed to us using your personal information and you wish to change your mind;


4.1.2 require details and/or copies of personal information which we hold about you;


4.1.3 believe that any personal information we are holding on you is incorrect or incomplete, we will promptly correct any information found to be incorrect.


4.2 Should you wish to do so or if you have any questions regarding this privacy policy from time to time or about our website information collection practices, please contact us at




5.1 Should you provide us with credit card details for payment of orders, we will keep that information in the strictest confidence and such information will not be sold or made known to third parties except insofar as is required for executing a payment or as permitted by law.


5.2 Credit card transaction will be facilitated for Minki by an online payment processing solution, PayFast (Pty) Ltd (“PayFast”) (or such other payment method as may be approved and/or determined by us in writing from time to time). PayFast uses the strictest encryption; go to to view their security certificate and security policy. Minki will ensure that the aforesaid online payment processing solution (or other approved/determined payment method, if applicable) uses the strictest encryption and will procure that their security certificate and security policy is made available to you upon request.


5.3 No credit card details are stored on the website and will be kept separate from other

user information.




6.1 If you have used the website then your computer or device may store and identifying cookie or anonymous identifier, which can save you time and each time you revisit the site, by accessing your information when you sign in to the website.


6.2 We may use cookies and anonymous identifiers for a number of purposes including to access your information when you sign in, keep track of your preferences, direct specific content to you, report on our user base, and to improve the website. We may also use cookies or anonymous identifiers when you interact with our affiliate service providers if applicable.


6.3 You hereby agree that you if you change the settings on your internet browser to block or restrict

cookies, including cookies associated with the website, or to indicate when a cookie is being set by us, the website may not work as intended. You should remember that, whilst you may still be able to use the website if your cookies are disabled, it may not function properly on your device and you may not be able to take advantage of certain features on the website.




7.1 Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should know that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and consider the privacy statement applicable to the website in question.


7.2 Some of the content, advertising, and functionality on the website may be provided by third parties that are not affiliated with us. Such third parties include:


7.2.1 advertising providers which help us provide advertisements that are tailored to users’ interest and understand how users respond to those advertisements;


7.2.2 audience-measurement companies, which help us measure the overall usage of our website and compare that usage to other online services; and


7.2.3 social networking services (like Facebook, Twitter, LinkedIn, Instagram) that enable you to register and log into certain of our services and to share products you find on our website with your social network.


7.3 These third parties may collect or receive information about your use of the website, including through the use of cookies, web beacons and other technologies, and this information may be collected over time and combined with information collected on different websites and online services. It is important to remember that we don’t control the privacy practices of these (or any other) third-party services. So, we encourage you to read the privacy policies of these services before connecting to them.




We may update this privacy policy from time to time. Any changes we may make to our privacy policy will be posted on this page and, where appropriate, notified to you in the appropriate manner.